DismissQ Support

Account & Data Deletion Request

This page explains how DismissQ users, schools, and administrators can request deletion of an account and associated data.

App and Developer

This deletion request page applies to the DismissQ mobile application and related DismissQ services.

How to Request Account Deletion

To request deletion of your DismissQ account and associated data, please email DismissQ support using the link below.

Email: [email protected]

Please include the following information so we can verify and process your request:

  • Your name
  • Your school or organization name
  • Your school code, if available
  • The email address, username, or user code associated with the account
  • A brief note stating that you are requesting account and data deletion
Start Deletion Request

What Data Will Be Deleted

After we verify the request, DismissQ will delete account data associated with the requesting user or organization, which may include:

  • User account information
  • School or organization profile information
  • Student records entered or managed within DismissQ
  • Dismissal, check-in, and queue records
  • Device session records associated with the account or organization

Data That May Be Retained

Some limited data may be retained when necessary for security, fraud prevention, troubleshooting, legal compliance, or recordkeeping obligations. This may include support correspondence, deletion request records, or system logs.

Retained data is limited to what is reasonably necessary and is not used for advertising or sold to third parties.

Deletion Timeline

Verified deletion requests are typically completed within 30 days. If additional time is required due to security, legal, or technical reasons, we will notify the requester when possible.

School and organization accounts: If a DismissQ account is managed by a school, organization, or administrator, we may need approval or verification from an authorized administrator before deleting organization-level data.

Requesting Partial Data Deletion

Users and administrators may also request deletion of certain data without deleting an entire account, such as removing a student record, staff user, or school dataset. Please email support with the details of the data you want removed.

Contact

For account deletion requests or privacy questions, contact DismissQ support at:

[email protected]

Last updated: May 6, 2026